Audience: Newly hired home healthcare aides, primarily women in their 20s–30s with HHA certification. Learners had limited experience working with nonverbal patients.

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Business Problem: Many caregivers struggled to recognize and respond to nonverbal cues, leading to frustration, miscommunication, and inconsistent care. This training was developed to close skill gaps and promote compassionate, patient-centered communication.

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Solution: Designed and delivered a 60-minute interactive vILT session focused on building empathy, recognizing nonverbal signals, and using alternative communication tools effectively. The session prioritized dignity, respect, and trust-building with nonverbal patients.

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Highlights: Interactive learning with chat-based discussions and games, realistic case studies, and reflection to promote real-world application. 

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Process: Led the instructional design from start to finish, beginning with a structured design document to align goals and learner needs. Developed a facilitator guide, participant handout, and interactive slide deck. The course was delivered virtually using Google Slides and assessed with a Google Form.

Applied Kirkpatrick’s Level 2 and Level 3 assessments by incorporating real-time reflections, scenario-based practice, and follow-up metrics including patient satisfaction and caregiver performance feedback.

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Tools Used: Google Slides, Google Docs, Google Forms, Canva

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Additional Deliverables: Design Document | Facilitator Guide | Participant Handout​